What have been the key drivers of change for our industry? I think it is fair to say that technology is front and center as a catalyst for change. But it has evolved nevertheless, and I believe most would agree that, in recent years, the pace of change has increased. It is noteworthy, however, that our industry has earned a reputation for moving at a glacial pace compared to other sectors of the economy. The restaurant industry is not immune from this dynamic. Such fates can be suffered by entire industries, let alone the individual business that comprise them. In the worst case, extinction is the end result. If a business fails to adapt to a changing environment, it risks reduced relevance in the marketplace.
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